At ATLAS TOURS AND TRAVELS PVT LTD , we understand that plans can change, and sometimes you may need to cancel or modify your travel arrangements. We strive to provide you with a hassle-free and transparent cancellation and refund process. Please read our policy carefully to understand your options in case you need to make changes to your bookings.
1.1 Flight Bookings:
Cancellation requests made within 24 hours of booking may be eligible for a full refund, provided the booking was made at least 7 days before the departure date. For cancellations made beyond the initial 24-hour period,
refund eligibility and charges may vary depending on the airline's policy and fare type. Some tickets may be non-refundable, while others may incur cancellation fees.
1.2 Hotel Reservations:
Most hotel bookings can be canceled free of charge up to 48 to 72 hours before the check-in date. However, certain hotels and room types may have different cancellation policies.
Please review the specific cancellation terms for your reservation before booking.
1.3 Package Tours, Car Rentals, and Activities:
Cancellation policies for package tours, car rentals, and activities can vary based on the service provider. Please check the cancellation terms and conditions at the time of booking.
2.1 Flight Bookings:
Refunds for eligible flight cancellations will be processed in accordance with the airline's refund policy.
The refund amount, if applicable, will be credited back to the original payment method used during the booking. Please note that some airlines may offer refunds in the form of travel vouchers or credits.
2.2 Hotel Reservations:
Refunds for hotel reservations will be processed according to the hotel's cancellation policy. Refunds, if applicable, will be credited to the payment method used for booking.
2.3 Package Tours, Car Rentals, and Activities:
Refund procedures for these services will depend on the respective service provider's policies.
We will assist you in facilitating the refund process with the service provider to the best of our ability.
3. Change Requests:
In addition to cancellations, we understand that you may need to make changes to your travel plans. Whether it's modifying your travel dates, changing your hotel, or amending your tour itinerary, we're here to assist you. Please contact our customer support team for assistance with change requests.
4 . Special Note:
Please be aware that certain bookings, such as non-refundable flights or promotional fares, may not be eligible for refunds. Processing times for refunds may vary depending on the service provider and payment method. We will do our best to expedite the process. It's essential to review and understand the cancellation and refund policies of the specific airlines, hotels, and service providers you choose during the booking process.
If you have any questions or require assistance with cancellations, refunds, or changes to your travel plans, please don't hesitate to contact our customer support team.
We are available on the following contact number ( + 91-22 ) 6141 1000 and are here to assist you in making your travel experience as smooth as possible.
ATLAS TOURS AND TRAVELS PVT LTD reserves the right to modify this Cancellation and Refund Policy at any time. We recommend that you review this policy periodically for any updates or changes.