Atlas Tours & Travels (“we”, “our”, “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with us through our website (www.atlastravels.com), mobile site, mobile app, call centres, or physical offices (collectively, the “Website” or “Sales Channels”).
By using our Website or Sales Channels, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services. This policy does not apply to third-party websites, apps, or services linked to ours. We encourage you to review their privacy policies separately.
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1. What Personal Information We Collect
We collect personal information to provide the services you request, meet legal obligations, and improve our offerings. This may include:
a) During Registration or Booking
• Name, gender, marital status, religion, date of birth, age
• Contact details: email, phone, postal address
• Frequent flyer numbers
• Banking/payment details (credit/debit card, billing info, payment history)
• Income or lifestyle information (if voluntarily provided)
b) Other Information
• Transaction history (excluding full banking details)
• Login credentials (username, password, email)
• Data you upload to our servers (e.g., images, documents)
• Publicly available or third-party-provided information, including linked social media data
• Information about co-travellers (with their consent)
• Visa processing documents (passport, bank statements, application forms, photographs)
• PAN or passport details for international bookings (as required by law)
• Hotel check-in IDs (Aadhar, driving license, voter ID, etc.)
• COVID-19 vaccination status/certificate (only if required for services)
Note: Sensitive documents are used solely for the stated purposes, redacted where possible, and never shared without your consent except as required by law.
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2. How We Use Your Information
We may use your personal information for purposes including:
• Booking Services – Sharing names, contact details, and travel information with airlines, hotels, bus/rail operators, cab services, and other service providers.
• Promotional Offers – Sending promotional deals, offers, and contests (optional – you may unsubscribe).
• Member Registration – Creating and managing your account, completing reservations, improving our services, and providing customer support.
• Surveys – Conducting feedback surveys (participation optional).
• Security – Fraud prevention, identity verification, and safeguarding accounts.
• Cashback/Discounts – Processing payment-related benefits via third parties.
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3. Cookies & Tracking
We use cookies and session data to enhance your experience. Cookies:
• Save your preferences and login details
• Show relevant ads and offers
• Enable faster load times for maps, images, and search results
Note: You can block cookies via your browser settings, but some features may not function properly.
Session data collected (e.g., IP address, browser type, operating system) is used for analytics and troubleshooting but does not personally identify you.
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4. User-Generated Content
If you post reviews, ratings, photos, or Q&A responses:
• Other users may see your profile, number of trips, and contributions
• Content may be visible on partner platforms
• Participation is voluntary
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5. Who We Share Your Information With
Your data may be shared with:
• Service Providers/Suppliers – Airlines, hotels, transport services, etc., to fulfill bookings.
• Group Companies – To enhance personalization and respond to your requests.
• Business Partners – For co-branded offers (e.g., travel insurance, credit cards).
• Third-Party Vendors – For payment processing, data hosting, analytics, or customer support.
• Market Research Agencies – For surveys and analysis (under confidentiality agreements).
• Law Enforcement/Regulatory Bodies – When required by law or to protect rights and safety.
We do not sell or rent your personal information to unaffiliated third parties.
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6. Mobile App Permissions
Android Permissions
• Device & App History – To optimize booking experience
• Identity – Auto-fill email IDs for discounts/offers
• Location – Location-based offers and nearest airport auto-fill
• Photos/Media/Files – Offline map storage for faster access
• Wi-Fi Info – Enhanced content loading
• SMS – Auto-fill OTPs for secure payments
• Contacts – Invite friends, recommendations
• Device ID – Fraud prevention and personalized experience
• Calendar – Add travel plans to your calendar
iOS Permissions
• Notifications – Deals, booking updates, refunds
• Contacts – Social sharing and recommendations
• Location – Nearby hotel/airport suggestions and time zone adjustments
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7. Data Security
We use advanced security measures, encryption, and strict policies to protect your data against unauthorized access, alteration, or loss.
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8. Your Rights
You can:
• Access, correct, or delete your personal data via your account (except required fields)
• Withdraw consent for data use (may limit access to services)
• Opt out of promotional communications
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9. Changes to This Policy
We may update this Privacy Policy to reflect changes in technology, laws, or business operations. Significant updates will be communicated through our website or other channels.
